Digital Tracking System
- Automated tracking notifications emailed within 2hrs of dispatch
- Sender: service@vivicosplaywig.com
- Essential actions:
- Whitelist our domain @vivicosplaywig.com
- Check spam/promotions folders initially
Shipping & Delivery
Shipment Tracking
Order Fulfillment
Processing Standards
- Inventory status determines production duration:
- In-stock items: 3-5 business days processing
- Custom orders: See product page timelines
- Production milestones:
- Quality control inspection
- Secure packaging protocol
- Digital documentation preparation
International Clearance
Customs Framework
- Importer of Record responsibilities:
- All applicable duties & taxes (DDU terms)
- Customs clearance documentation
- Optional prepaid clearance:
- Available in 37 countries
- Selected during checkout (DDP terms)
- Returned shipments:
- Store credit minus 15% restocking fee
- Original shipping costs non-refundable
Delivery Assurance
Address Validation Protocol
- Critical verifications:
- Complete recipient phone number
- Valid postal code format
- Country-specific address formatting
- Non-compliance outcomes:
- Failed deliveries incur 20% reprocessing fee
- Store credit validity: 12 months